FAQ
Who can rent car in Kyrgyzstan?
Person who is legally capable of entering into an agreement with Travel Land and is prepared to accept responsibility for the Vehicle throughout the Hire Period;
And who provides valid identification documents as indicated below:
⦁ Passport
⦁ Driving license
Who can drive? (the “Driver”)
An authorized Driver of a Vehicle will be any physical person who complies with all of the following requirements:
| Category of vehicle | Age | Driving Experience |
| SUV | 25 – 75 | 5 years |
Who cannot drive?
Any person who do not identified on the Rental Agreement.
The telephone number of the office where the rental begins is printed on the Rental Agreement given to the customer when collecting the vehicle.
The age of the driver to access the rental is 25 years old
Minimal Driving Experience is 5 years.
It is a pity, but unfortunately, we cannot provide you with a car due to the rules of Insurance.
Yes, you will need a valid International driving license to drive a car in Kyrgyzstan.
It’s a good idea to check that your driving license hasn’t expired before you going for trip.
You need to have held a B-category license for at least 5 years, and it must be currently valid.
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International driving license or Translation
No, you need to present a driving license at the office before you can rent a car.
No, you need to bring the original license, it must be legible, in good condition and valid for the whole period of the rental.
No, car pick-up & drop-off location is our office in Bishkek, Kyrgyzstan
Due to lack of space at the Manas airport – Our company can organize a direct transfer to our office.
You have to add this option to your booking and you will be met by our driver and then transferred to the office.
A rental day is defined as day. It is not depending on time of car pick-up.
For instance: 01/06/2025 – 09/06/2025 (it is 9 full days).
No-Show Policy:
Partially paid Booking: Booking will be kept up to 18:00 on the booking start date, then automatically cancelled.
Fully paid Booking: Car will be reserved for the booked dates and available for pick-up on any date during the booked period.
The latest time for the car drop-off time is 18:00
Otherwise you can be get fined according to the rental agreement.
If you get fined by police, you will get a fine voucher which you have to pay in closest bank office.
If you cannot find a way to pay a fine, bring it to the office and our team will help you.
In case of fine by automatic cameras the fine will be sent to you by email within 21 business day.
Traffic fine processing fee – 2000KGS per 1 fine.
The Customer as the person nominated in the contract (the Rental Agreement), is liable for fines or other charges resulting from breaches of the Highway Code or failure to pay toll and/or parking charges. Therefore, any fines incurred must be duly paid.
To dispute a fine, the customer must do so directly with the authority that issued the fine notice, in accordance with the methods and time limits specified therein.
No, vehicles can be driven only on territory of Kyrgyzstan.
Accepted Payment methods:
⦁ Cash (EUR \ USD \ KGS)
⦁ Credit cards*
*Bank Tax 5% will be applied for bank card payment
The safety deposit shall be blocked(pre-authorized) on credit card of the main person who signing the Rental Agreement.
Deposit has fixed amount:
All SUV – 30.000 KGS
Safety Deposit can be done by credit card only.
Credit card cannot be used twice to block a deposit.
No, it is not debited, but as a guarantee the amount is “blocked”(pre-authorized) on the credit card when the vehicle is collected.
This process depends on Banks and can take up to 21 business days.
No. The cost of renting a vehicle does not include fuel.
Fuel policy: Same to Same
The vehicle is consigned to the customer with some fuel in tank and should be returned in the same condition.
Yes, second driver can be added free of charge.
2 drivers are maximum.
In case of mechanical breakdown you are obligated to stop Vehicle to prevent more serious breakdown.
1. Immediate Actions
• If a mechanical failure occurs, you must stop the vehicle immediately to avoid more serious damage.
• Continuing to drive a vehicle with a faulty condition is prohibited, as this may lead to a traffic accident.
2. Notifying the office
• You must contact the Travel Land office immediately and describe the problem in detail.
• Follow the instructions provided by the company employee.
Conditions for car repair
Lessee’s liability
• If the breakdown occurred due to the driver’s fault and is not an insured event, the repair costs are paid by the lessee in accordance with the current rental agreement.
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Breakdown Solution Options
1. On-Site Repair
- If there is a suitable car repair shop with qualified specialists nearby, on-site repair is possible.
- A Travel Land mechanic will agree on all details with a local specialist.
- If necessary, spare parts will be delivered to the workshop by Travel Land.
2. Service Team Departure
- In some cases, a service team can be arranged to visit the breakdown site.
- Arrival time depends on the distance and availability of the route.
3. Delivery to Bishkek
- If repair is not possible on-site, the car is delivered to Bishkek by a tow truck.
- In case of a minor malfunction that allows movement, independent travel to the service is allowed after agreement with Travel Land.
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Additional conditions
In rare cases, repairs are possible only in a professional service center in Bishkek.
Such repairs may take a long time.
In this case following policy will be applied:
- The guest will be refunded the cost of unused rental days.
- Expenses related to forced changes in route, accommodation or other expenses are not compensated.
1. Make sure that everyone is safe and that medical assistance is not required.
2. Call us, and we will decide how to do it right and best in the current situation.
3. Call the police officers to the scene.
4. Take a photo of the vehicle & accident place from different angles.
5. Follow the instructions of the police officers: (The driver should be with the police officer personally)
- Police will seize your driver’s license and technical passport of the car
- Police will take the car to the police parking lot.
- Police will issue documents about the accident: Resolution of Accident, Accident Scheme, Accident Reference, Medical Alcohol Test
Police procedures take from 1 business day.
6. Pay an official government fine for being involved in a traffic accident, towing a vehicle, and damaging property.
7. Get your hands on all the designated documents.
8. Go to the office of our company to sign documents and complete the formalities.
A credit card is required as guarantee of the rental. It must be presented at the office when collecting the vehicle, and must be in the name of the person signing the Rental Agreement.
No. The credit card must be in the name of the person who physically collects the vehicle or the person who signs the Rental Agreement.
Sure, GPS it is worldwide system and it works everywhere.
For Navigation you can use Google Maps or Maps.Me application, but be aware that all applications don’t know the exact road condition in Kyrgyzstan & Central and can show non-existed roads, incorrect roads & wrong driving time.
Car wash is not required untill the car is not dirty inside.
Of course, if the car was excessively dirty outside – it is advisable to go to the car wash.
Yes, we have roof tents in Bishkek. The capacity of the tent is 2 people.
You can rent a car with a rooftop tent in Kyrgyzstan.
As well as rooftop tent you can add to your booking an outdoor equipment.
Yes, you can extend your booking if we have available cars for new dates.
If you are already on the way – you must visit our office and get new rental papers.
Unfortunately, it cannot be done remotely.